When you’re in sales and something goes wrong you can’t say it’s not my fault. You have to accept responsibility or you damage the credibility of others in your organization. To me accepting responsibility for the mistakes or failings of someone else is one of the greatest challenges a professional salesperson must face. It’s not easy to stand in front of an angry customer and be chewed out for something someone else did.
It is easier however when you stop trying to assign blame for a problem and start looking for solutions to the problem. The fact is, no matter who’s “fault” it is you as a salesperson are responsible. You sold the product and whatever outcome, good or bad, comes with it. Trying to offload responsibility for it makes you look less like a professional and more like a mere product peddler.
When you’re a leader and something goes wrong you definitely can’t say it’s not my fault. Blaming your people for mistakes or problems will damage your credibility with everyone, not only the person you’re blaming.
The truth is that if you have a person that is mistake prone, or someone who is underperforming in their role it IS your responsibility as a leader. Either you’re not providing the person with the training and tools they need to succeed or you’ve put them in a role where they can’t excel. Both those circumstances are your responsibility.
If you have the audacity to call yourself a leader then you must accept the awesome responsibility that comes with it. One of the major responsibilities of leadership is ensuring the success of the people you lead.
The most successful people, in any walk of life, care less about assigning blame for a fault. They care more about finding solutions to any problems caused by the fault.
“It’s, not, my, and fault” are incredibly destructive words when strung together. They limit the potential of the person speaking them. Those words together cause the person speaking them to accept their circumstances and walk away from potential growth opportunities. Those words, when strung together have never been known to solve anything.
When anyone says “it’s not my fault” someone loses. All too often the person who says it loses the most. Remove that combination of words from your vocabulary and your entire outlook will improve for the better.